your-homehub.com (the “Platform”) is provided by Your Homehub Limited (company number: 16617887) (“we”, “our” or “us”). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your “personal data”) in connection with your use of the Website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (“UK GDPR”).
Given the nature of the Platform, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with the Platform, please let us know so that we can delete that data.
This privacy policy is divided into the following sections
This privacy policy relates to your use of the Platform only
Throughout the Platform we may link to other websites owned and operated by certain third parties (please see further details below at ‘Who we share your personal data with’). Those third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their privacy policies as appropriate.
The personal data we collect about you depends on the particular activities carried out through the Platform. We will collect and use the following personal data about you:
You may be required to provide this personal data depending on what type of user you are of the Platform.
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of the Platform or any services on it.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
We collect personal data from you:
Under data protection law, we can only use your personal data if we have a proper reason, for example:
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
| Creating and managing your Account with us | For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you. |
| Providing services to you | To perform our contract with you or to take steps at your request before entering into a contract. |
| Conducting our checks on you when you register for an Account |
To comply with our legal and regulatory obligations. For our legitimate interests, e.g. to minimise fraud that could be damaging for us. |
| Enforcing legal rights or defending or undertaking legal proceedings |
Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights. |
| Customising the Platform and its content to your preferences |
Depending on the circumstances: — your consent (for example when you accept cookies). — where consent is not required, for our legitimate interests to deliver the best service. You may withdraw consent at any time (see Cookies Policy). This will not affect lawful processing before withdrawal. |
| Analytics on how visitors use the Platform |
Depending on the circumstances: — your consent (for example when accepting cookies). — where consent is not required, for our legitimate interests to improve usability and performance. Withdrawal of consent will not affect prior lawful processing. |
| Communications not related to marketing |
Depending on the circumstances: — to comply with legal and regulatory obligations — or for our legitimate interests to provide services efficiently and keep you informed. |
| Protecting the security of systems and data |
To comply with legal and regulatory obligations. We may also process data for our legitimate interests to protect systems, prevent fraud, and detect criminal activity. |
| Statistical analysis to understand our customer base | For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service. |
| Updating and enhancing customer records |
Depending on the circumstances: — to perform our contract with you — to comply with legal obligations — or for legitimate interests, such as maintaining accurate customer contact information. |
| Disclosures required by law or regulation | To comply with our legal and regulatory obligations. |
| Marketing our services to existing and former customers |
For our legitimate interests, i.e. to promote our business to existing and former users. See “Marketing” below for further information. |
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
We routinely share personal data with:
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.
We or the third parties mentioned above occasionally also share personal data with:
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
Our current data retention policy is to delete or destroy (to the extent we are able to) personal data after the following periods:
For any category of personal data not specifically defined in this policy, and unless otherwise specified by applicable law, the required retention period for any personal data will be deemed to be 7 years from the date of receipt by us of that data. The retention periods stated in this policy can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the data or if there is an ongoing investigation into the data).
We will not transfer your personal data in a systematic way outside of the UK or the European Economic Area (“EEA”) but there may be circumstances in which certain personal data is transferred outside of the UK or the EEA, in particular:
If we transfer your information outside of the UK or the EEA, and the third country or international organisation in question has not been deemed by the UK government to have adequate data protection laws, we will provide appropriate safeguards and we will be responsible for ensuring your privacy rights continue to be protected as outlined in this privacy policy.
A cookie is a small text file which is placed onto your device (for example, computer, smartphone or other electronic device) when you use the Platform. We use cookies on the Platform, to help provide you with the best experience while using our services and the Platform.
We use the following cookies:
We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (for example, providing security for payment activities or ensuring that the Platform loads quickly and effectively).
You can withdraw any consent to the use of cookies or other similar technologies or manage any other such preferences by [insert details]. It may be necessary to refresh the page for the updated settings to take effect.
The table below provide more information about the cookies we use and why:
| Cookie category and name | Purpose |
| __cf_bm | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| elementor | This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time.] |
| wpEmojiSettingsSupports | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly. |
| cookieyes-consent | CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information of the site visitors. |
You generally have the following rights, which you can usually exercise free of charge:
| Access to a copy of your personal data | The right to be provided with a copy of your personal data. |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data. |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data in certain situations. |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, for example if you contest the accuracy of the data. |
| Data portability | The right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations. |
| To object to use |
The right to object: — at any time to your personal data being used for direct marketing (including profiling). — in certain other situations to our continued use of your personal data, for example where we rely on legitimate interests unless there are compelling legitimate grounds for processing or it is required for legal claims. |
| Not to be subject to decisions without human involvement |
The right not to be subject to a decision based solely on automated processing
(including profiling) that produces legal effects concerning you or similarly
significantly affects you. We do not make any such decisions based on data collected by the Platform. |
| The right to withdraw consents |
If you have provided consent for us to use your personal data, you have the
right to withdraw that consent easily at any time. Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn. |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under UK GDPR.
If you would like to exercise any of those rights, please email, call or write to us—see below: ‘How to contact us’. When contacting us please:
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You can also lodge a complaint with the Information Commissioner. They may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
We may change this privacy policy from time to time— we will post details of any changes to our policy on the Platform to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Address: 2 Beverley Court, 26 Elmtree Road, Teddington, TW11 8ST
Email address: enquiries@your-homehub.com
